My flowers arrived dead – help!

First of all, we’re really sorry to hear this might have happened to you! We always aim for the freshest, top-quality flowers, so it’s pretty rare for them not to arrive in tip-top shape. If your blooms do look a bit off, could they still be in bud? We send them out this way so they'll bloom beautifully and last longer right where you can see them.

If they’re definitely past their prime, remember, we've got your back with our 7-Day Freshness Guarantee. That means all flowers should still be blooming joyfully for at least a week. If yours are wilting too soon, or heaven forbid, are dead on arrival, please snap a photo and get in touch. We’ll sort out a replacement straight away to make things right. 🌸