Help! I’ve forgotten my username or password.

Don’t worry! For security reasons we don’t keep a record of passwords, but we can email you a link so you can reset it yourself in no time. 

Navigate to the Sign In/Create Account page, click on ‘Forgot Password?’ and enter your registered email address. Once you’ve requested an email you’ll shortly find a link in your inbox leading you to a page where you can reset your password. 

You can also change your existing password at any time by logging in and visiting the My Account page. Simply head to My Account Details and select ‘Reset Password’.

Please note, if you have 10 or more failed attempts at entering the correct password, your Moonpig account will lock for a 30 minute period before you can try again.